The Spa
Frequently Asked Questions
Check-In Process: We ask that all guests arrive and check in at least 15 minutes prior to their appointment start time at The Athletic Club Front Desk before going to the spa receptionist desk. Upon arrival into the spa, you will have the opportunity to relax in our relaxation lounge, shop and enjoy a beverage. Appointments begin promptly at the time scheduled. If you arrive late, the appointment time is shortened to allow providers to be on time for their next scheduled service.
Spa Amenities: The spa offers a whirlpool, steam room and relaxation lounge to enjoy before or after your services during hours of operation.
What To Wear: The Athletic Club Front Desk will offer a spa locker containing a robe and sandals to wear to the spa if you are receiving a massage and/or facial. For all other services, please plan to wear comfortable clothing of your choice.
Location & Parking: The Spa at Flying Horse is located on the lower level of the Athletic Club Building. Parking is complimentary at The Athletic Club parking lot shared with the East Lodge.
Advanced Bookings: We highly recommend booking your treatment in advance to ensure that your preferred time and service are available.
Group Reservations: Please call 2-4 weeks ahead for group reservations. Group reservations of 4 guests or more will have a 72 hour cancellation policy and will incur a 1% group service fee and automatic 20% provider gratuities.
Gratuity Not Included: It is customary to add a minimum of 20% gratuity for Providers.
Cancelation Policy: Treatments are reserved specifically with you in mind. Please allow 24 hours advanced notice to change or cancel any spa treatments to avoid being charged half of the treatment cost. For two or more services please allow 48 hours advanced notice to avoid being charged. No shows will be charged the full treatment cost. A credit card or membership number is required when booking appointments. The person scheduling and securing the appointments for a group is responsible for payment should any member of the group default.
Flying Horse Cash Card: An ideal gift for Spa enthusiasts, view details here.
Cleanliness: In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment
Spa Etiquette: Our Spa environment is one of tranquility and relaxation. Please respect all spa guests’ right to privacy and serenity. Please take any phone calls to the Athletic Club Lobby.
What If I’m Late for My Treatments?: We do ask that if you are running behind schedule that you call ahead and notify the spa. Your treatment will end at the scheduled time so that the next guest will not be delayed. The spa reserves the right to cancel an appointment should guests arrive more than ten minutes late to their appointment and guests may be charged a late cancel fee up to 50% of treatment costs.
Loss or Damage: The Spa at Flying Horse / Flying Horse Resort & Club is not responsible for any loss or damage of personal belongings.
Age Requirement: The Spa at Flying Horse is an adult environment. We respectfully request that guests do not bring children to scheduled services. The Spa is reserved for guests 14 years of age and older. For massage treatments a parent or guardian must accompany guests under the age of 17 in the treatment room. For facials, a parent or guardian may accompany guests 13-17 in the treatment room.
Prenatal: We have specially designed treatments for expectant mothers. Please be advised that for your protection, we do not perform pregnancy massage during the first trimester.
Health Conditions: Please advise us of any health conditions, allergies or injuries that could affect your service when making your spa reservation. A health history form (provided in your confirmation email will need to be completed for all massage, body, facial, and hair treatments.