The Spa at Flying Horse FAQs

TERMS AND CONDITIONS

CHECK-IN PROCESS We ask that all guests arrive and check in at least 15 minutes prior to their appointment start time at The Athletic Club Front Desk before going to the spa receptionist desk. Upon arrival into the spa, you will have the opportunity to relax in our relaxation lounge, shop and enjoy a beverage. Appointments begin promptly at the time scheduled. If you arrive late, the appointment time is shortened to allow providers to be on time for their next scheduled service.

SPA AMENITIES The spa offers a whirlpool, steam room and relaxation lounge to enjoy before or after your services during hours of operation.

WHAT TO WEAR The Athletic Club Front Desk will offer a spa locker containing a robe and sandals to wear to the spa if you are receiving a massage and/or facial. For all other services, please plan to wear comfortable clothing of your choice.

LOCATION AND PARKING The Spa at Flying Horse is located on the lower level of the Athletic Club Building. Parking is complimentary at The Athletic Club parking lot shared with the East Lodge. ADVANCED BOOKINGS We highly recommend booking your treatment in advance to ensure that your preferred time and service are available.

GROUP RESERVATIONS Please call 2-4 weeks ahead for group reservations. Group reservations of 4 guests or more will have a 72 hour cancellation policy and will incur a 10% group service fee and automatic 20% provider gratuities.

GRATUITY NOT INCLUDED It is customary to add a minimum of 20% gratuity for Providers.

CANCELLATION POLICY Treatments are reserved specifically with you in mind. Please allow 24 hours advanced notice to change or cancel any spa treatments to avoid being charged half of the treatment cost. For two or more services please allow 48 hours advanced notice to avoid being charged. No shows will be charged the full treatment cost. A credit card or membership number is required when booking appointments. The person scheduling and securing the appointments for a group is responsible for payment should any member of the group default.

FLYING HORSE CASH CARDS An ideal gift for Spa enthusiasts, Flying Horse Cash Cards may be used towards the purchase of goods and services at The Club at Flying Horse. Cash Card must be presented at time of redemption. The Cards work like cash and cannot be replaced if lost, stolen, or damaged. Available for purchase at The Spa’s front desk. RSF not included.

CLEANLINESS In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.

SPA ETIQUETTE Our Spa environment is one of tranquility and relaxation. Please respect all spa guests’ right to privacy and serenity. Please take any phone calls to the Athletic Club Lobby.

WHAT IF I’M LATE FOR MY TREATMENTS? We do ask that if you are running behind schedule that you call ahead and notify the spa. Your treatment will end at the scheduled time so that the next guest will not be delayed. The spa reserves the right to cancel an appointment should guests arrive more than ten minutes late to their appointment and guests may be charged a late cancel fee up to 50% of treatment costs.

LOSS OR DAMAGE The Spa at Flying Horse is not responsible for the loss or damage of personal belongings.

AGE REQUIREMENT The Spa at Flying Horse is an adult environment. We respectfully request that guests do not bring children to scheduled services. The Spa is reserved for guests 14 years of age and older. For massage treatments, a parent or guardian must accompany guests between the ages of 14 - 17 in the treatment room. A parent or guardian is not allowed to receive treatment while a minor is receiving treatment(s). For facials, a parent or guardian may accompany guests 13-17 in the treatment room.

PRENATAL We have specially designed treatments for expectant mothers. Please be advised that for your protection, we do not perform prenatal massages during the first trimester.

HEALTH CONDITIONS Please advise us of any health conditions, allergies, or injuries that could affect your service when making your spa reservation. A health history form will need to be completed for all massage, body, facial, and hair treatments. Please go to FlyingHorseClub.com/spa-health-form or the link in your confirmation email.