Resort Guest(s) Policies & Procedures
Dog Policy: We are a dog friendly property! View additional details here and be sure to add your dog to your guest room reservation by calling the lodge front desk. 2 dogs max. per room reservation, additional fees apply.
Deposit: The reservation deposit, equal to one nights stay was taken at the time of making your reservation and will be credited to your guest folio at check out. A Daily $35 Resort Fee, plus tax, is not included in the nightly room rate which includes wireless high-speed internet, access to Athletic Club & Swimming Pools, local phone calls, in-room coffee, tea, and bottled water (2 per day), and parking.
Cancellation: Reservations may be cancelled, or stays shortened, up to (7) seven days prior to arrival. Cancellations or shortened stays will be charged if made within (7) seven days of check-in.
Taxes & Fees: Room rates are subject to a 10.20% tax and 2.95% Resort Fee. A daily resort charge of $35.00 per room, plus tax will be added to your account daily.
Rates: Rates do not include meals and are single through quad occupancy when utilizing existing bedding. Rooms come with either king or two double beds.
Check-In / Check-Out: We ask that all guests please check-in after 4pm and check-out before Noon.
Age Restrictions: The minimum age to check-in is 21.
Smoking and Drug Policy: Smoking is Prohibited Inside All of Our Rooms and on our patios and balconies. Failure to comply will incur a cleaning fee minimum of $250.
Flying Horse Resort & Club does not permit on its property the unlawful possession or use of controlled substances as defined under either federal or state law. Unlawful use or possession will subject guests to potential ouster.
Athletic Club & Pool Policies
Aquatics: Parents, please read over these Aquatics policies with your children and ensure they are being followed.
• There is NO lifeguard on duty.
• Children 13 and younger MUST be directly supervised by an adult at all times.
• No water guns or floatation devices are permitted.
• No running or horseplay on pool deck.
• Saving chairs is not permitted at any time.
• When you leave your lounge chair for the day, please remove towels so other Members know the area is available.
• Please do not sit, stand, or lay on lap lanes. When lap lanes are reserved for lap lane swimmers, do not enter the lap lane.
• Parents are responsible for the safe and courteous behavior of their children.
Behavior Expectations: Safe and appropriate behavior must be practiced at The Athletic Club facility including pools at all times. Parents are responsible for the behavior of their children. Our operating procedures for the safety and well-being of everyone will permit for one offense per day. The second offense will result in being asked to leave for the day. Parents must provide direct supervision of their children and work together with our team to provide a safe and fun environment for everyone.
Towel Stations: There are designated towel stations located outside by the pool areas, this is where you will receive and return your pool towels this season. Please be courteous and place your towels in the bin upon leaving for the day.
Activity Pool and Slide Rules:
• NO lifeguard on duty. All persons using the pool will do so at their own risk.
• The height requirement for the slide is 48”. If you are under 48”, you must have an adult (18 years and older) accompany you, or be approved by the Aquatics Supervisor.
• Everyone should remain in the water at all times while playing basketball. No hanging or grabbing the basketball hoop or net, please!
• Ride feet first by sitting or laying on your back while on the slide. No going down head first.
• Only one rider at a time on the slide, unless accompanied by an adult.
• Swimming, diving or jumping is prohibited in the slide “splash zone”.
• Parents are responsible for the supervision of their children.
Adult Pool:
• The adult pool area is for adults who are 21 years and older.
• Leaving children unattended at other pools is NOT permitted if parent/guardian is at the Adult Pool.
• Smoking, glass, food or drink are NOT permitted in the pool or hot tub at any time.
• No flotation devices are permitted in the Adult pool.
Hot Tub:
• The hot tub is an adult environment. Children in the hot tub need to be respectful of all Members and Guests at all times.
• Parents are responsible for the behavior of their children in the hot tub.
• Children 13 and under must be directly supervised by an adult at all times while in the hot tub.
• No food or drinks in the hot tub, this includes the areas while sitting in or next to the hot tub.
• No horseplay, jumping, diving, or dunking along with water guns, toys, noodle, etc. in the hot tub.
• Please enter by using the steps.
• Children 10 and under should be limited to no more than 10 minutes in the hot tub, as water temperatures exceeding 100 degrees is very unsafe for children.
Food and Beverage: No outside food or beverage is permitted on Club property. Food and beverages are not allowed in the pools or hot tub.
Swim Attire Dress Code:
• Proper swimwear must be worn at all times in the pool and must be appropriate for a family pool atmosphere.
• Regardless of current fashion trends, cut-offs, thong bikinis and Brazilian cut bikinis are not permitted.
• Staff reserves the right to deem any questionable attire inappropriate and require the individual to leave and come back in proper pool attire.
Weather Conditions:
• All pools and hot tubs will be cleared when lightning is within 10 miles. All pool deck areas will be cleared when lightning is within 5 miles.
• When lightning is present, all pool areas will be closed and will remain closed for 30 minutes after the last lightning strike. The Club will always be on the side of safety.
• Please note that no refunds are issued on guest fees for acclimate weather or lightning pool closures.
Pilates Studio FAQs
How do I schedule Private Sessions?
Contact Jamie Beard at jbeard@flyinghorseclub.com to schedule private sessions. We offer individual private sessions, duo sessions and trio sessions. We will find a time that accommodates you working around the Studio schedule.
Any new client to our studio is required to take 3 private sessions with one of our instructors prior to attending an existing group class. The exception to this is when we offer a beginner group class. This is for our team to teach you the basic concepts of Pilates and ensure your safety when using our equipment.
How do I schedule group classes? Through Mind Body for all online scheduling for group Pilates Classes.
What? On-line scheduling through Mind Body Software is required for any Pilates group class sign up.
Why? So that Members and Instructors can easily access the schedule sign up for classes 24 hours per day and preview any and all available openings at their convenience as well as change their reserved classes due to a personal change of schedule as long as it falls within designated cancellation policy (see policy guidelines below).
When? Available as soon as you follow the directions below for the app and you arrange with Jamie via email what package and payment options you will be participating in.
How? Follow the 2 easy steps detailed below to access mind body software and The Pilates Studio class schedule and sign up for classes at your convenience.
Step 1: Obtain the Free Client MindBody Software by downloading the client MindBody app on your smartphone or computer.
For App: MindBody Connect
Computer: https://www.mindbodyonline.com/connect
Step 2: Press either to continue using Facebook or email in order to create a log-in name, passcode, and set up your personal profile under The Pilates Studio at Flying Horse. The best way to do it is to enter your email to create your account.
Once you create your profile you will have access from your phone and/or computer to access our group class schedule.
Do I have to use the on-line scheduling for group classes?
- If you are an existing Pilates Member in that you are already scheduled and taking classes at The Pilates Studio than Yes, you must use the online scheduling through Mind Body in order to reserve your spots in class.
- If you are new to Pilates at The Club, you must schedule for 3-Private sessions with one of our Instructors by contacting Jamie at jbeard@flyinghorseclub.com in order to join
the Studio.
- If you have done Pilates in the past but are new to the Club at Flying Horse Studio, please contact Jamie at jbeard@flyinghorseclub.com.
When can I sign up for group classes to ensure I get the class days and times that I prefer?
The 27th of every month will start the access for class sign-ups for the upcoming month. For example, on June 27th you may access your account and sign up for your 4-week Pilates classes for July (depending upon the package you are signed up for). For example, if you are signed up for 8 days per month you may book 8 sessions in that month.
What is the cancellation policy for group classes?
If you reserve a spot in a group class, you must cancel within 12 hours of the class beginning in order to avoid it counting as one of your paid Pilates classes within that month.
Example: If you are signed up for attending classes 12 times per month and you register for class on Monday at 8:30am you must cancel your spot by 8:30pm the night before class. If it is not cancelled within the 12 hours, it will take up one of your classes permitted for that week and you will have one less class to attend within that month.
To cancel your spot, please log into your account and delete your name from the class roster in which you originally signed up for 12 hours prior to the start of the class time.
A $10.00 late fee will be charged for any late cancellations.
What is the cancellation policy with Mind Body Scheduling for private sessions?
If you reserve a private session on line with an Instructor, you must cancel with at least 24-hour notice in order to avoid being charged for the session.
A late fee of 50% of the session will be charged for any late cancellations for private sessions.
Can I drop into a class when I am at The Club without signing into Mind Body Software?
This question requires 2 answers.
Yes… if you sign in at least 30 minutes prior to the start time of each class.
No. All Members/Guests must be pre-registered for class through the mind body software scheduling. The registration online will remain open until 30 minutes prior to each group class. It will then be closed. This allows our instructors to always know who will be attending their class 30 minutes prior to each class. There will be NO drop ins for Pilates classes unless you log yourself in and sign up PRIOR to the 30-minute time frame. All drop in’s MUST be registered prior to the 30-minute time frame of class starting. The instructors will not permit anyone else into the class after that 30-minute window prior to class starting.
Am I able to make up classes if I am signed up for the monthly Pilates by choice option?
Most of our Members/Guests take advantage of the cost-effective choice of our monthly Pilates by Choice options of either 4 days/ 8 days/12 days or 16 days per calendar month. Once you are registered for your desired Pilates package, the system will be tracking you by your name.
Example…. If you are signed up for 8 classes per month the system will let you register for your 8 classes per week on a monthly cycle. The system will lock you out after you have signed up for your 8 classes per month. If you need to change a day that you registered for class i.e. ( if you are sick, have an appt, etc) you will be able to take your name off the roster (must be done within 12 hours of the class start time) and you will be able to register for a different class within that same calendar month.
Do I pay for my classes through Mind Body?
No, whether you are a Member or Gues, payment does not go through the Mind Body software. Any Member of The Club will be billed on their monthly Member statement. Any Guest can pay The Club through Jamie via credit card or personal check.
Please disregard any payment options through MindBody.
Can I bring a family member or friend to Pilates Classes?
Yes, we love family and friends. You must contact Jamie Beard at jbeard@flyinghorseclub.com in order to arrange for a guest to attend a Pilates class with you as long as there is space available and they are able to perform the exercises without modifications.
Jamie will assist in logging your guest into the Mind Body system and arrange necessary payment.
Please contact Jamie at jbeard@flyinghorseclub.com for any questions.